NURSE CALL RESPONSE MONITORING SYSTEM
This Features allows the Hospital Matron, Superintendant, Administrator or Medical Director to monitor whether calls are being promptly attended and also to receive daily reports on call traffic.
The NCRM features are :
a) Chronological logging of every call & consequent response action as registered on the system.
b) logging by specified bed numbers.
- The system logs time of call acknowledgement, call attendance & call completion.
- The display also indicates the time gap between call initiation and each of the above follow through actions.
- System allows setting up of time gap markers so that delayed response can be flagged.
- System data is un-editable to prevent misuse.
- Emergency & Code Blue calls are suitably flagged & tagged for future audit.
- Connectivity with the hospital HIS.
- Call Escalation upto 3 levels e.g. nurse supervisor, matron, administrator
- Generates text and graphical reports on call traffic – hospital wide and at individual nurse stations.
- Reports can help hospital managements deploy their nursing staff with more efficiency.
Times Of Call
Call logs
Time Gap markers
SMS / VM ALERTS
SMS/VM Alerts enable call forwarding under code-blue conditions to a select group of paramedical staff and resident/attendant doctors for immediate attention.
Advantages:
- Relay of all emergency calls to specified mobile numbers through SMS Alerts or Voice Messaging
- This facility alerts the physician rescue team during an emergency through SMS/VM on their mobile devices.
CALL ESCALATION OF UNATTENDED CALLS:
The NCRM system enables all unattended calls of nurses to be transferred via desktop & SMS Alerts or Voice Message across a hierarchical structure at preset time interval. e.g. after 5 minutes to floor incharge, after 10 minutes to Nurse Matron, after 15 minutes to Administrator.
Unattended calls after preset time intervals can also be sent via SMS Alerts or Voice Message to the concerned staff mobile devices for follow up.
Call escalation ensures that all unattended calls are addressed promptly and patient care is delivered effectively
WARD GRAPHIC DISPLAYS
- Enables visualization of the room & bed layout arrangement in the ward, which enables the nurse to quickly locate the calling bed within the ward.
- Easy to read displays allows even a new nurse to quickly grasp the room/bed layout of the ward and attend calls promptly and accurately.
- The main display screen is an LCD monitor.
- When a call is registered, a large portion of the screen lights up depicting the ward layout plan with the calling bed brightly displayed along with its bed number.
- A flashing code indicates if the nature of the call is normal or emergency.
- For a large congested ward an automatic zoom feature narrows in on the calling bed for ease of location.
- Portion on the right of the screen lists the calling beds in alpha-numerical format.
