CUSTOMER SUPPORT

Medisystems extends Customer Support for all its Products and Systems. The following Activities fall under Customer Support which Medisystems makes available to its Customers and Clients :

1.
On-site and Off-site Product Repair (at Medisystems' factory in Mumbai or at Local Representative's Office/Service Centre).
2.

On-site product and System Service and Maintenance.

3.
Supply of Spares and Consumables for all Products and Systems.
4.
Annual Maintenance Contracts for all Products and Systems.
5.

On-site Guidance and Assistance for Site Preparation of Systems. Areas covered include ICU's, Operating Theatres, Wards, Nurse-Stations, OPD Waiting Areas and Examination Rooms.

6.

On-site implementation of Cabling and Conduiting for ICU's, Operating Rooms, Nurse-Call & Patient-Call systems, In-Patient, Day Care and General Wards , Maternity Areas, Delivery Rooms & LDRP's and Neonatal ICU's.

7.

Installation and Commissioning of Instruments and Systems along with their related accessories.

8.

Training of Hospital‘s Staff in the correct use and handling of Medisystems Products and Systems.

9.

Supply of Educational materials to assist the Hospital's Staff understand and make effective use of Medisystems Products and Systems installed at the Hospital.

10.

Traning of Hospital's Biomedical Engineers and Medical Equipment technical support personnel, to help ensure maximum uptime and long life for Medisystems Products and Systems installed at the Hospital.

11.

Interaction with Hospital Consultants, Contractors and Planners to ensure smooth integration of Medisystems Products and Systems with related equipment being mounted and installed by other Suppliers.

12.

Preparation and Distribution of Drawings, Documents and Manuals to assist the Hospital in routine upkeep of Medisystems Products and Systems installed.

For all your Support Requirements, Requests and Complaints please first identify your requirement from the list above and then contact the Customer Support Manager at Medisystems by :

a.
Phone :

Dial 2309 4416, 2300 4930 (local Mumbai numbers) – during office hours.
For long distance calls from India add the STD City Code 022 for Mumbai.
For calls from overseas add the Country & City Code 91-22 for Mumbai ,  India .

b.
E-mail : support@medisystems.in  or  medisystems@vsnl.com
c.
Fax      : +91-22-2306 1903 , at all hours.
d.
Normal Post or Courier – at the following Address : CR Medisystems Pvt. Ltd.
335 Pragati Estate,
N. M. Joshi Marg,
Lower Parel (E),
Mumbai 400011,
India.
e.

Through Medisystems Distributors, Dealers and Representatives throughout India. Please refer to the list under Medisystems Distributors .

f.

Click on Contact Us on the main menu of this Website and locate the person at Medisystems you wish to address your Customer Support Requirement, Request or Complaint to.